Refund policy

Returns & Replacements

All sales are final. We do not accept returns, exchanges, or refunds.

Please carefully review your order before completing your purchase. If you have questions about a product, its size, specifications, or availability, please contact us at support@shopmelbrelife.com before placing your order.

Damaged or Defective Items

Please inspect your order as soon as you receive it. If your item arrives damaged or defective, please contact us within 30 days of delivery at support@shopmelbrelife.com.

Please include your order number, a description of the issue, and clear photos of the damaged or defective item and packaging. We may request additional information or photos to evaluate the issue.

If the item is confirmed to have been damaged or defective upon arrival, we will provide a replacement at no additional cost, subject to product availability.

Missing or Incorrect Items

If an item is missing from your order or you received the wrong item, please contact us within 30 days of delivery at support@shopmelbrelife.com.

Please provide your order number and details about the missing or incorrect item. Once we verify the issue, we will send a replacement at no additional cost, subject to product availability.

Replacement Limitations

Replacements are provided only for items that arrive damaged, defective, missing, or incorrect. We do not offer replacements for items damaged after delivery due to improper use, handling, storage, or normal wear and tear.

If an identical replacement is unavailable, we may offer a comparable alternative or another appropriate resolution.

Contact Us

For questions or concerns regarding your order, please contact us at:

support@shopmelbrelife.com